We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below:
You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, please contact us at support@tryrena.com.
Please Note: Returns must be sent to the address provided by our support team. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you a return shipping label along with specific instructions on how and where to send your package.
Please inspect your order upon arrival. Contact us immediately at support@tryrena.com if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Certain types of items cannot be returned, including:
Perishable goods (such as dietary supplements once opened, food, or plants).
Custom products (such as special orders or personalized items).
Personal care goods (such as beauty products).
Hazardous materials, flammable liquids, or gases.
Sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must still be in its original, unused condition and packaging.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved.
Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Processing Time: Please remember it can take some time for your bank or credit card company to post the refund.
Follow-up: If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@tryrena.com.